When requesting prices for specific items, quantities and place of delivery you will receive a detailed quote from APG Europe. All quotes that have been issued to you and your organization can be found under 'Quotations' within the transaction module.

• Date
• APG reference
• Your reference
• Document name
• Description
• Language

Quotations can be downloaded at any time.

On the day we receive the order, we try to confirm it. In many cases we are able to ship your goods the next working day. All order confirmations can be found under 'Order confirmations' within the transactions module. You will find all order confirmations in one place with associated information, such as:

• Date
• APG reference
• Your reference
• Document name
• Description
• Language

Order confirmations can be downloaded at any time.

In the backlog you will find a schedule of all orders for delivery and what has been delivered. In the planning you can immediately see what still needs to be delivered, what has been delivered and what items are still in stock. The entire backlog / planning can be found under 'Backlog / planning' within the transactions module.

• Order Nr
• Date
• Delivery date
• Article number
• Your article number
• Article description
• Quantity
• Shipped
• Open

We send the invoice digitally on the day that the goods leave our warehouse. In most cases you will receive your goods within the next business day. All invoices can be found under 'Invoices' within the transactions module. You can find all offers in one place with accompanying information, such as:

• Date
• APG reference
• Your reference
• Document name
• Description
• Language

Invoices can be downloaded at any time.

When we have received and checked your goods and these have been released by our quality department to book back in stock, you will receive confirmation of this by means of a 'sale return' or return order. All return orders can be found under 'Return orders' within the transactions module. You can find all return orders in one place with associated information, such as:

• Date
• APG reference
• Your reference
• Document name
• Description
• Language

Return orders can be downloaded at any time.

Your credit note will be created immediately after acceptance of your return order. All credit notes can be found under 'Credit notes' within the transactions module. You can find all credit notes in one place with accompanying information, such as:

• Date
• APG reference
• Your reference
• Document name
• Description
• Language

Credit notes can be downloaded at any time.

Manage your contracts. All your contracts can be found under 'Contracts' within the contracts module. You will find all contracts in one place with corresponding information, such as:

• Date
• APG reference
• Your reference
• Document name
• Description
• Language

Contracts can be downloaded at any time.

Your delivery plan provides insight into the items that you have already received and the items still to be delivered. You will find your 'Delivery plans' within the contracts module. Your delivery plan has detailed information such as:

• Contract no
• End date
• Article number
• Your article number
• Article description
• Contract
• Shipped
• Rest
• Backlog
• Open
• DPR

Your call contracts can be found under 'Contracts' within the contracts module. Gain insight into your call-off contracts with corresponding details, such as:

• Contract no
• End date
• Article number
• Your article number
• Batch Id
• Contract
• Shipped
• Rest
• Backlog
• Open

Your complaint is registered in our complaint handling reporting system. You can view the status of your complaint report 24/7 under 'CDR - Complaint registr.' within the Quality Doc's module. The benefits of the KAR are:

• 24/7 access to your complaint report, complaint status and summary.
• QA / QC anchoring by IRCA certified Quality manager.
• SAP ® ERP integrated complaint handling system.
• A service-oriented quality approach.
• Streamlined information for excellent customer support.
• Batch numbers tracking system and traceability.

Your request for technical support (TSR: Technical Support Request) is registered in our TSR reporting system. Our Quality department will process your report within 1 working day. Your technical support request can be found under 'TSR - Technical support' within the Quality & Docs module. The benefits of the TSRM management system are:

• 24/7 access to your request for technical support
• QA / QC anchoring by IRCA certified Quality manager
• SAP ® ERP integrated TSR processing system
• A service-oriented quality approach
• Streamlined information for excellent customer support
• Batch numbers tracking system and traceability

Your RMA request is registered in the TSRM management system. APG Europe uses a standardized RMA process. RMA stands for 'Return Material Authorization' or the permission to return goods to APG Europe. Your RMA request with request can be found under 'RMA - Returns' within the Quality and Docs module. The benefits of the TSRM management system are:

• 24/7 access to your RMA
• QA / QC anchoring by IRCA certified Quality manager
• SAP ® ERP geïntegreerde TSR verwerkingssysteem
• A service-oriented quality approach
• Streamlined information for excellent customer support
• Batch numbers tracking system and traceability

Compliancy is key. APG Europe issues various types of certificates, including quality certificates, analysis certificates, conformity certificates and ISO certificates. Your certificates can be found under 'Certificates' within the Quality & Docs module. Each certificate has the following additional information:

• Date
• APG reference
• Your reference
• Document name
• Description
• Language

Certificates can be downloaded at any time.

Audits and quality-related documents can be found under 'Audits and Q-documents' within the Quality & Docs module with the corresponding data:

• Date
• APG reference
• Your reference
• Document name
• Description
• Language

Documents can be downloaded at any time.

Your other documents can be found under 'Other documents' within the Quality &; Docs module. Each document has the following additional information:

• Date
• APG reference
• Your reference
• Document name
• Description
• Language

Documents can be downloaded at any time.

Gain insight into your articles 24/7 with Article management. View the minimum stocks and Minimum Order Quantity (MOQ) per item. You can find the Item Management within the 'Inventory Management' module. Each item has the following information:

• Article number
• Your article number
• Article description
• Min. stock level
• MOQ

Get 24/7 insight into your articles with Customer stock. View the items that are in customer stock. You can find the customer stock within the 'Stock management' module. Each item in stock has the following information:

• Article number
• Your article number
• Article description
• Your stock at APG

Get 24/7 insight into your articles, WIP and backlog with Stock on article. Stock on item can be found within the 'Stock management' module. Each item has the following information:

• Article number
• Your article number
• Article description
• MOQ
• Min. stock level
• Your stock
• APG stock
• Total stock
• Backlog
• Direct
• WIP
• WIP Backlog
• WIP Indirect
• Total

Get 24/7 insight into your batch, WIP and backlog with Stock on batch. Stock on batch can be found within the 'Stock management' module. Each batch is provided with the following information:

• Article number
• Your article number
• Article description
• Batch Id
• Your stock
• APG stock
• Total stock
• Backlog
• Direct
• WIP
• WIP Backlog
• WIP Indirect
• Total

• 24/7 access to your data via a secure TLS connection
• 99,99% uptime
• Download your quotes, order confirmations, invoices, return orders and credit notes
• Always have the most up to date price list at hand
• Order directly from your price list
• Gain insight into your backlog planning, your current stock, your delivery plan and your call-off contracts

• Manage your stock, your own article numbers and backlog planning
• Manage your contracts
• Access to your complaint report and their status (CDR)
• Access to your Technical Support Reporting System (TSR) and their status
• Access to your returns and their status
• Access to audit and Q-related documents

Get an overview of customer-specific prices and associated information, such as:

• Article number
• Article description
• Your article number
• Price per unit
• Per quantity
• Price per

Order from your price list

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